Page 20 - Focus MJ 2018

FOCUS » MEMBER PROFILE
Integrated Design Inc.’s
Industry Solutions Tackle Your
Most Consuming Processes
By Bona Van Dis
Sonja Parker, Vice President of Integrated Design, Inc. (IDI) knows what growth feels like. In 2008, 2009 and 2010, Inc. 5000 earmarked IDI as one of the fastest-growing private companies. Today, 33 employees strong, it’s enabling over 25,000 clients nationwide to automate business processes—like time entries, attendance, payroll reports and much
more—that would otherwise be done in spreadsheets or manually.
Since IDI’s inception in 1985, it has steadfastly worked to become a leader in employee data integration and industry speci c software solutions. Knowing exactly how frustrating and challenging streamlining processes can be, IDI insists on providing domain knowledge, software development expertise and a business process experience that is ef cient, professional and completed in a caring way. And they continuously improve their business model, using thousands of client installations as reference.
Focus asked Parker about IDI’s speci c products and services, what being in business over 30 years has taught her and how they train their employees to offer exceptional customer service:
Focus: Explain how IDI is making life easier for businesses?
Parker: Our goal is to provide our clients, as well as our partners and resellers, with peace of mind. We make life easier for our clients by creating solutions that automate business processes, calcula- tions and data manipulation. These solutions ensure signi cant time savings, accurate results and compliance with labor laws. We make life easier for our partners and resellers because they can con dently bring us into a situation and know that we’ll use our extensive domain knowledge to address our mutual client’s requirements in a professional, caring and timely manner.
Focus: In brief, tell us about your products and services.
Parker: IDI’s business is based on extending the capabilities of a client’s workforce management system(s). Our longevity is based on the fact that over the last 25 years we have continuously monitored the functionality of Human Capital Management (HCM) systems to determine where we can deliver complementary solutions.
Time Bank Online (TBO): Time Bank, our agship product, is a template-driven integration engine designed to connect multiple employee systems and provide client-speci c functional- ity. Time Bank Online is our Software as a Service platform.
Quick Time Entry (QTE): a web-based application cre- ated to facilitate fast and easy entry of employee hours, labor
detail and pay codes each pay period. It’s an alternative time entry system for companies that don’t require a full- edged Time & Attendance system, but don’t want to manage time tracking with paper or spreadsheets. QTE can be integrated with TBO to extend the client’s solution and further automate their employee solutions.
GrantAlytics: a web-based budgeting and grant manage- ment solution, gives grant-funded organizations complete visibility and immediate insights that allow them to maximize the usage and effectiveness of their funds. It integrates seamlessly with Time & Attendance and payroll to create intuitive reporting for fund management, audits and funder reports.
Focus: Many of IDI’s products target industries that don’t have packaged workforce management systems, like con- struction and the restaurant/hospitality industry. How did you create an integrated system to help?
Parker: Due to our longevity and volume, we’ve been able to spot trends in various industries. Because we started out as an integration engine, we’ve been able to apply our depth and breadth of domain knowledge to create industry-speci c solu- tions that address business and technical needs that are not commonly available in packaged HCM systems.
Focus: How do you train your employees to offer the best possible client support/customer service?
Parker: We look for candidates and employees that are aligned with our core values. We stress that our solutions provide clients with peace of mind and structure our engagements to ensure clients feel that peace of mind during sales, implementation and support. We try to make certain that our employees have work life balance so they also have peace of mind in their own lives and can have empathy for our clients.
Focus: Trying to nd and retain employees keeps many small business owners up at night. What are your talent and retention strategies?
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May/June 2018