Data & Transaction Management

REDEMPTION STANDARD PROCESSING 

Achieve your marketing objectives with our suite of redemption services. 

  • Operator-facing programs
  • Full suite of exception letters addressing operators for specific situations
  • Capture competitive data for future marketing campaigns
  • Inbound dealer & sales inquiries via email
  • Gather information on your current operators
  • Create product bundling opportunities
  • Verification process by our team of experts
  • Exceptional customer service
  • Real-time online reporting and dashboards
  • Reward operator volume & loyalty

CALL CENTER

Let VPDCS be the voice of your organization. 

  • 800 and direct line support
  • Custom inbound call answering
  • Custom after-hours voicemail system
  • Knowledgeable and dedicated client success team
  • Advanced call-forwarding outside of the organization
  • Reporting of call duration and subject matter
  • Subscription and membership management
  • Automatic call distribution and skill-based routing
  • Customized reporting
  • Personalized customer assistance
  • Inbound and outbound mail processing

SOC 2 COMPLIANCE 

How Secure is Your Data?

Securing our clients’ data has always been our top priority. To ensure your data safety, we have become SOC 2 compliant. A “Service Organization Control 2” (SOC 2) Audit provides client assurance of data security and third-party verification of data security processes and procedures. Protect yourself. Protect your clients. Make sure your suppliers are SOC 2 compliant.